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Privacy

At TecPartner, we are committed to providing our customers with exceptional products and service.  As providing these products and services involve the collection, use and disclosure of some personal information about our clients, protecting their personal information is one of our highest priorities. We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site.  

About

Privacy Policy

Log Files and Cookies

The TecPartner website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.

Cookies are used to provide easier and faster access to website features such as logins and/or repeat visits. Additionally, TecPartner uses Cookies to market products and services to visitors of its website via the Google Remarketing program. When You visit websites affiliated with the Google Remarketing program, You may see TecPartner advertisements. Cookies are very small text files that are stored on personal computers for reference purposes. We do not link the information we store in cookies to any personally identifiable information you have submitted while on our site.

Collecting Personal Information

We will only collect information that is necessary to fulfill the following purposes;

i)To verify identity;

ii)To identify customer preferences;

iii)To understand the needs of our clients;

iv)To open and manage accounts;

v)To deliver requested products and services;

vi)To enroll the client in a program;

vii)To process payments;

viii)To ensure a high standard of service to our customers; and

ix)To meet regulatory requirements.

Registration

Registration is not required in order to use or access this website. If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.

Consent

We will obtain your consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).

Consent can be provided electronically, orally or in writing, or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and you voluntarily provide personal information for that purpose.

Consent may also be implied where your are given notice and a reasonable opportunity to opt-out of your personal information being used for mail-outs, the marketing of new services or products and you do not opt-out.

Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), you can withhold or withdraw your consent.  Your decision to withhold or withdraw your consent to certain uses of personal information may restrict our ability to provide a particular service or product.  If so, we will explain the situation to assist you in making your decision.

 We may collect, use or disclose personal information without your knowledge or consent in the following limited circumstances:

  1. i) When the collection, use or disclosure of personal information is permitted or required by law;
  2. ii) When the personal information is available from a public source (e.g., a telephone directory);

iii) When we require legal advice from a lawyer;

  1. iv) For the purpose of collecting a debt;
  2. v) To protect ourselves from fraud; and
  3. vi) To investigate an anticipated breach of an agreement or a contravention of law.

 Use

We will only use or disclose your personal information where necessary to fulfill the purposes identified at the time of collection or for a purpose reasonably related to those purposes.

We will not use or disclose your personal information for any additional purpose unless we obtain consent to do so.

We will not sell client, customer, member lists or personal information to other parties unless we have consent to do so.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us at contact@tecpartner.ca. You may also make your request by postal mail at the address indicated at the end of this privacy policy.

Links to Other Websites

This website contains links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our own site.

Information Security

We follow accepted industry standards to protect any personal information you have provided to us both on and off-line. All of our customer information is restricted and appropriately secured. However, while we take commercially reasonable measure to secure your information, please be aware that no method of storage can ever be 100% secure. Therefore as is the case with any organization – we are not in a position to guarantee the absolute security of your information.

Legal Disclaimer: Disclosure of Information

TECPARTNER reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on us.

Contact Details

If you have any questions, concerns or complaints regarding this privacy policy, or you wish to contact us by email, phone or postal mail, our contact information is as follows:

Email address: contact@tecpartner.ca

TECPARTNER

Attention: Privacy Policy Questions 777 Warden Ave Unit 204 (2nd Floor) M1L 4C3 ON Toronto.

Notification of Change:

If we decide to change our privacy policy, we will post those changes on the privacy policy page, and other places we deem appropriate in addition to updating the Privacy Policy modification date below.

This privacy policy was last updated October 17, 2020.

 

How

Return Policy

Purchaser must obtain a valid Return Material Authorization (“RMA”) number from TecPartner for all returns. RMAs will be issues, at TecPartner’s sole discretion, in accordance with these terms and conditions.

Defective Product Returns

Customer must use manufacturers warranty for any defective product.

Non-Defective Product Returns

Customer may return most non-defective products directly to TecPartner within 10 days of Order Date and receive credit/refund less shipping, handling and any additional costs. TecPartner may charge a restocking fee and will reduce the value of any such credit or exchange by a minimum of twenty-fix percent (25%).

Repair-Only Returns

For all repairs customer is to contact manufacturer directly for warranty repair/replacement. More information may be provided by the by TecPartner Customer Service.

Special Orders or Customized Orders

Products that are considered special order such as but not limited to (CTO (Configure to Order), configured products etc) are non-returnable or may have unique return restrictions that can be provided prior to purchase upon request. More information regarding Special Orders or Customized Orders may be provided by your TecPartner Customer Service.

Return of Software

TecPartner offers refund only for unopened, undamaged software that is returned within 10 days of Order Date based on manufacturers return guidelines. Multiple software licenses may be returned for refund only (1) if specifically authorized in advance by the manufacturer; and (2) returned within 10 days of Order Date. Virtual licenses return policies vary buy manufacturer, for more information on Virtual licenses return policies please contact your TecPartner Customer Service.

Returned Merchandise Customer Shipping Policy

RMA Number (Return Material Authorization). No return of any type will be accepted by TecPartner. unless accompanied by a unique RMA number. RMA number must be obtain by providing the following information to TecPartner Customer Service. When contacting TecPartner please provide: Customer Name, Applicable Invoice Number, Product Serial Number, and details for reason for return.

Customer has 5 days to return a product after applicable RMA is issued.

TecPartner reserves the right to refuse any unauthorized returns or returns that occur after the (5) day period or those involving product that are unaccompanied by valid RMA’s. TecPartner will not return or pay for any return product to Customer.

Return Products Must Be Complete

All Products MUST BE returned one hundred percent (100%) complete. No Writing Shall be directly on a manufacturer’s box. TecPartner will refuse delivery of any product without a valid RMA number from TecPartner. All returned products must include all original boxes, packaging materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. Manufacturer packaging must be in pristine condition, no markings or writing or damages. TecPartner reserves the right to refuse the return of incomplete Products. In addition TecPartner may charge a minimum twenty-five percent (25%) restocking fee for returns that are accepted.

Customer Responsibility for Shipping Costs:

Customer is responsible for all return shipping costs.

Customer Shipping Insurance

Customer is strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned items and to use a carrier and shipping method that provide proof of delivery. TecPartner is not responsible for loss or damage during such shipment.

Merchandise Damaged in Transit:

If a package containing items purchased from TecPartner arrives at Customer’s address Damaged, Customer should Refuse to accept delivery from the carrier. If Customer does accepts delivery of such a package, Customer will be deemed to have accepted the merchandise as if it had arrived undamaged and must use TecPartner regular return policy, as described in “Defective Product Returns” and “Non-Defective Product Returns” above, and all current manufacturer warranties and restrictions will apply.

Credits

Any credits issued by TecPartner to Customer under the return policy much be used within (1) year from the date that the credit was issued and may only be used for future purchases of Products and/or Services. Any credit or portion thereof not used within the (1) year period will automatically expire without any notification to Customer.

We're Here To Help!

Office

777 Warden Ave Unit 204 (2nd Floor), Toronto, ON M1L4C3

Hours

M-F: 10am – 6pm
Sat: 11am – 4pm
S: Closed

Call Us

416 987 5290

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